We're here for every step of the climb.
Existing customer? Pick your fastest channel. A senior engineer looks at every ticket that comes in.
What the priority levels mean
Every ticket is assigned a priority when it arrives, so the most urgent problems always jump the queue.
How quickly will I get a response?
Every ticket is triaged by priority the moment it arrives. Critical issues go straight to an on-call engineer; everything else is queued by business impact, and you can watch progress in the client portal.
Do you offer onsite support in Sydney?
Yes. Our engineering team is based in Sydney and can attend client sites across the metropolitan area. For regional NSW and interstate, we coordinate through our partner network with the same SLAs.
Can you take over from another MSP?
Routinely. We run a structured transition: knowledge audit, asset inventory, credential rotation, and a parallel-running period to ensure continuity. Most takeovers complete within 30 days with zero downtime.
What's your approach to security?
Defence in depth, EDR on every endpoint, MFA on every identity, immutable backups, and tested incident playbooks. We align to the Essential Eight and ISO 27001 frameworks.
Do I need to commit long-term?
Our managed plans run on rolling 12-month terms with a 30-day notice clause. We'd rather earn renewals than lock you in.
Is my data stored in Australia?
Yes. All managed-customer data sits in Australian regions of our cloud platforms. We can attest to data residency requirements and document the chain for compliance audits.
