Privacy Statement

Last updated: July 2026

This policy explains how Altitudo Pty Ltd (ABN 39 815 789 772) collects, uses, stores and discloses your personal information. We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth).

By using our website or our services, or by giving us your personal information, you agree to it being handled as described here.

What we collect

Personal information is information that identifies you. Depending on how you deal with us, that may include:

• your name, email address, phone number and postal address
• your organisation, role and the services you are interested in
• details you provide about your business or technical environment
• billing information needed to invoice you
• records of your enquiries and support requests

How we collect it

Usually directly from you: when you complete a form, email or call us, or while we deliver services to you. Occasionally we receive information from third parties such as a referral partner. When that happens we protect it the same way.

How we use it

We use your information to respond to enquiries, prepare quotes, deliver and support our services, invoice you, and improve what we offer. We may contact you by phone, email, SMS or post about your account or services you have asked about. You can opt out of marketing at any time.

We do not sell your personal information.

Who we share it with

We disclose personal information only where it is needed to deliver our services or where the law requires it. That can include our staff, our technology vendors and subcontractors, our professional advisers, and law enforcement or regulators where we are legally obliged to respond.

Some of our vendors store or process data outside Australia. Where that happens, we take reasonable steps to ensure it is handled to a comparable standard.

If our business is sold or restructured, customer records may transfer to the new owner under confidentiality obligations.

How we protect it

We apply physical, technical and administrative controls to guard against loss, misuse and unauthorised access, in line with the security practices we recommend to our own clients. No transmission over the internet is completely secure, so we cannot guarantee the security of information sent to or from us.

Accessing or correcting your information

You can ask what personal information we hold about you, and ask us to correct it if it is wrong, out of date or incomplete. Email [email protected] and we will respond within a reasonable period. In limited circumstances set out in the Privacy Act we may decline a request, and we will tell you why.

Cookies and website analytics

When you visit altitudo.com.au we may record technical details such as browser type, operating system and the page you arrived from. We use this in aggregate to understand how the site is used and to improve it.

We may use cookies, small files that let a site recognise a returning visitor. Cookies are not programs and cannot damage your device. You can block them in your browser settings, though parts of the site may not work as intended.

Other websites

Our site may link to sites we do not control. Those links are provided for convenience and are not an endorsement. Altitudo Pty Ltd is not responsible for the privacy practices of other websites, so we encourage you to read their privacy statements.

Complaints

If you are concerned about how we have handled your personal information, contact us and we will look into it promptly. If you are not satisfied with our response, you can refer the matter to the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version is always published on this page, with the date it was last updated shown at the top.

Contact us

Altitudo Pty Ltd
ABN 39 815 789 772
Three International Towers, Level 24/300 Barangaroo Avenue, Sydney NSW 2000
Phone: (02) 8660 1540
Email: [email protected]